Terms of Service

1. What we provide

We create personalised, original songs based on the brief you submit. Each song is composed and produced specifically for you; we do not resell or reuse your song. Available packages and prices are shown on the site at the time of purchase.

AI may be used for part of that production process. We set out what that means, and what is never touched, on our AI transparency page.

2. Orders, prices, and payment

Prices are in euros and include VAT where applicable. Payment is handled by our payment provider; we never see or store your card details. The order is confirmed once payment is captured. Once production has started the work cannot be undone, but our 30-day money-back guarantee (section 5) still applies. See Delivery, Refunds and Cancellations.

3. Right to withdraw

Ordering means asking us to start producing your song straight away. You confirm this, together with these Terms, with the tick box at checkout, which is never pre-ticked. Because your song is digital content made to your own specifications, the 14-day right of withdrawal ends once production starts (Directive 2011/83/EU, Art. 16(m) for digital content supplied before the withdrawal period expires, and Art. 16(c) for goods made to your specifications). We record the wording shown to you and when you accepted it. This does not affect our refund commitments in sections 4 and 5. You may cancel before production begins by emailing hello@tunewithlove.com. For Premium orders with scheduled delivery, you may cancel any time before delivery is sent.

4. Delivery

Delivery is digital only. Nothing is posted to you and there are no shipping or handling costs. Your song is delivered within 4 hours of payment, by email to the address on the order and in your account on this site. Premium orders with a scheduled delivery date are delivered within 4 hours of the date you chose. Corporate campaign songs are delivered within 4 hours of the date scheduled for each employee. If we miss that window and cannot supply a working song, you are entitled to a full refund. Full detail is on Delivery, Refunds and Cancellations.

5. Money-back guarantee and revisions

Every individual order carries a 30-day money-back guarantee. If you are not happy with your song, for any reason, email hello@tunewithlove.com within 30 days of your purchase and we refund the full amount you paid to your original payment method. No reason is required and nothing has to be returned. This is a commercial guarantee given by us in addition to your statutory rights, and it does not affect them. You can also ask for a revision or use the free change request instead; that is your choice, never a condition of the refund. Corporate campaigns follow the cancellation terms on Delivery, Refunds and Cancellations.

6. Your responsibilities

By submitting content about a recipient — name, photo, voice recording, personal story — you confirm that you have the right to share that content with us and that we may use it to produce your gift. Photos and voice recordings are used only to produce and deliver your gift, never for promotion, and are deleted after 12 months. You agree not to submit content that is unlawful, defamatory, hateful, obscene, infringes third-party rights, or depicts a minor without the consent of a parent or legal guardian. We may refuse or remove content that breaches this clause.

7. Intellectual property

Once payment is complete, you receive a worldwide, perpetual, non-transferable licence to use the song for personal, non-commercial purposes (sharing it with the recipient, playing it at private events, posting it on personal social profiles). For commercial use, contact us for a separate licence. We retain the underlying copyright and may use anonymised, short excerpts for promotion unless you ask us not to. These excerpts never include your photo or voice recording.

8. Privacy

Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.

9. Liability

We are liable for direct damages caused by our intent or gross negligence; we are not liable for indirect or consequential damages, lost profits, or loss of data. Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Changes

We may update these Terms; the version date and number above will change. For material changes we will ask you to re-accept on your next visit.

11. Governing law & disputes

These Terms are governed by the laws of the company's country of establishment. EU consumers also retain the rights granted by the law of their habitual residence and may use the European online dispute resolution platform at ec.europa.eu/consumers/odr.