Delivery, Refunds and Cancellations

Delivery

Everything we deliver is digital. Nothing is posted to you, and there are no shipping or handling costs at any point.

What you receive. Every order includes your original song as an audio file you can download and keep. Premium orders also include a lyric video, a formatted lyrics sheet, and a private gift page you can share with the person the song is for.

How it reaches you. We email the address on your order with a link to your song, and the same song appears in your account on this site. The gift page, on Premium, is a private link that only people you send it to can open.

When. Your song is delivered within 4 hours of payment. In practice it is usually much faster than that, but 4 hours is the commitment, and it is the number to hold us to.

If you chose a delivery date. Premium orders can be scheduled. If you set a date, we hold the finished song and send it within 4 hours of the date and time you chose, rather than immediately.

If we are late. Email hello@tunewithlove.com with your order number. If we have missed the 4-hour window and cannot deliver a working song, you are entitled to a full refund, and you do not have to argue for it.

Our 30-day money-back guarantee

If you are not happy with your song, for any reason, ask for your money back within 30 days of your purchase and we refund the full amount you paid. You do not have to tell us why, and there is nothing to send back.

• It covers every individual order: Basic, Essential and Premium.
• The 30 days run from the day you paid, whether or not your song has been delivered or played.
• We refund the full amount you paid, to the payment method you used. An order that was free with a 100% discount code has nothing to refund.
• Corporate campaigns are not covered by this guarantee; they follow the cancellation terms further down this page.

Prefer a fix? You can also use the free change request on your order page, or tell us about a factual mistake such as a misspelled name or a wrong date and we correct it and re-deliver. That is your choice, never a condition of the refund.

How to ask

Email hello@tunewithlove.com within 30 days of your purchase with your order number. We confirm within 2 business days, the refund goes back to the original payment method, and your bank typically shows it within 5 to 10 business days.

Before you dispute a charge with your bank, please email us first. A refund from us is quicker than a chargeback, and a dispute freezes the order while it is investigated.

Your legal rights

This guarantee is a commercial guarantee given by us in addition to your legal rights, and it does not affect them. Separately, ordering means asking us to start work straight away, so the legal 14-day right of withdrawal ends once production starts. You confirm this when you tick the box at checkout to accept our Terms; that box is never pre-ticked, and we record what it said and when you ticked it (Articles 16(c) and 16(m) of the EU Consumer Rights Directive, 2011/83/EU). See Terms §3 and §5.

Corporate campaigns

Corporate campaigns are billed per employee, with a minimum of 5 employees per campaign. If your audience is smaller than 5, the campaign is still billed for 5.

Delivery. Each employee’s song is delivered within 4 hours of the date you scheduled for that person, not when the campaign is paid for. You set the date per employee, and we hold each song until then.

Cancelling a campaign. What you get back depends on how many songs we have already produced. A song counts as produced once its audio exists, whether or not it has been sent to the employee yet, because the production work is already done at that point.

• No songs produced yet: the campaign is refunded in full.
• Some produced: you keep and pay for the songs already produced, and every employee whose song has not been produced is refunded at the per-employee price.
• All produced: there is no refund, because the work is complete.

You can see the exact refund figure before you confirm: the cancellation screen in your business account shows the amount and how it was reached, calculated the same way the refund itself is.

Removing one employee from a campaign stops their song being produced, but does not by itself issue a refund. Refunds are handled at campaign level. If you want money back after removing people, cancel the campaign, or email us and we will sort it out.

Your first campaign for a single recipient is a free pilot. It is never charged, so there is nothing to refund on it.

There is no subscription, no platform fee and no annual contract, so there is nothing to cancel beyond the campaign itself.

Who you are contracting with

TuneWithLove is a trading name of AlamiLabs OÜ, Registry code 17545637. Full company details are on our Legal Notice. These terms sit alongside our Terms of Service and Privacy Policy.